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Privacy Policy

 

Welcome to our website!  

Here at Naiira Flowers we take issues of privacy very seriously.  Please read our Privacy Policy for full details of how all personal data is processed, stored and/or collected on this site.  

Our Privacy Policy covers the use of our website only and is not connected or responsible for/to any website which may contain links to our website or to any site which we may have links to from our website – we recommend you to look at the Privacy Policies on those linked websites before you provide any data to them.  

 

Who we are: 

The site www.naiiraflowers.com is owned and operated by Naiira Company Ltd, of Suite 11, 272 Kensington High Street, London, W8 6ND, which is a limited company registered in England and Wales under Company Number 11122863.  The VAT Number for this company being 290396382.

 

Naiira Company Ltd is the responsible Data Controller for collection, process and storage of any personal data on this website – our Data Protection Officer can be contacted by email at info@naiiraflowers.com, by telephone on 02073719070 in addition to by post at Naiira Company Ltd, Suite 11, 272 Kensington High Street, London, W8 6ND.  Please contact our Data Protection Officer should you wish to view any of the personal data that we may have on file regarding yourself, or should you wish us to change or delete any information.    

 

Terms “we”, “us”, “our”, “Naiira Company Ltd”, “Naiira Flowers”, refers to the above mentioned Naiira Company Ltd.

Terms “you”, “your(s)”, “yourself” refers to users of the website.  

 

Understanding Privacy Policies:

In the UK, the Data Protection Act 2018, which is the UK’s application of the General Data Protection Regulation (GDPR)  is extremely important and controls how your personal information is used.  Any organisation or business must adhere to strict codes of conduct concerning personal information, known as ‘data protection principles’.  For more information please refer to the government website: www.gov.uk/data-protection.

 

The Data We Collect and How We Use Your Data:

From visitors and users of our site, we collect personal data such as names, email addresses, telephone numbers, payment details and transactional details, billing and delivering addresses, personal account preference details, as well as certain technical data such as from cookies.

 

The personal data we collect from you is for the following purposes: allowing us to fulfil and complete your order(s), providing seamless delivery of products, enhancing  your user experience on our website, improving customer service and informing you of new products, promotions, offers and upcoming events.

 

We hold strict security procedures concerning all personal information as well as payment details which are highly protected and handled using well guarded firewall and protection technology.  Naiira Company Ltd strictly adheres to the Payment Card Industry Security Standard (PCI DSS) codes of conduct.  We do not hold credit card details for any time or purpose except than for the fulfilment of the order placed in the immediate time of placing the order with Naiira Flowers and until the order is complete.  We do not share your personal information with any third parties, except for the specific third parties involved in the completion of your order, such as courier and delivery services or for payment transaction completions this may be emails or telephone numbers.

 

You may be contacted by the courier/delivery service by sms/email after placing an order, for the purpose of satisfactory completion of your order, so that your purchase can be delivered to you at a time which will suit you or so that the delivery can be rearranged at a more suitable time for yourself.

 

Personal information and data which may be securely held on file until you ask us to delete it or amend it, will be for the purposes of our order information records and for the purpose of enhancing your online account experience on the site.

      

In addition, we reserve the right to share any personal data to comply with laws and regulations if requested by law enforcement agencies and to report activities which we otherwise believe to be unlawful.

 

In subscribing to our mailing list, you are allowing Naiira Company Ltd to send you emails with newsletters, information of upcoming events and promotions connected to Naiira Flowers; in this case you are in agreement for Naiira Company Ltd to hold such personal information required to contact you.  You may unsubscribe at any time from these emails and should you have any problems with this please contact us at any time so we may rectify anything as quickly as possible.  

 

In the event of changes to our operations for any reasons we reserve the right to update our Privacy Policy at any time.

 

Our Technical Data Privacy Policies:

 

Contact Forms

When submitting an online contact form with a message for us, we will collect information such as your name and personal details such as your email address and telephone number so we can contact you in response to your message.  This information given when submitting the contact form to us will be held on file for customer service and reference purposes for a legal term unless you request us to delete the information.

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.  An anonymised string created from your email address (also called a hash) may be provided the the Gravatar service to see if you are using it.  The Gravatar service privacy policy is available here: https://automattic.com/privacy/.  After approval of your comment, your profile picture is visible to the public in the context of your comment.   

 

Our Cookie Policy 

As with most websites, we too use cookies – which are data files placed onto your computer or device when you use a website.  These cookies allow you as the user to have the most efficient, enjoyable and easiest browsing and shopping experience whilst using our website.  The use of cookies helps the functionality of the website.  The use of cookies can be adjusted and disabled in the settings of your device or computer and therefore by allowing the use of cookies on your device or computer, and the continuation of  browsing and using our website we are assuming you are accepting of our Cookie Policy.

If you leave a comment on our site you may opt-in to saving your name, address and website in cookies.  These are for your convenience so that you do not have to fill in your details again when you leave another comment.  These cookies will last for one year.  

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies.  This cookie contains no personal data and is discarded when you close your browser.  

When you log in we will set up several cookies to save your login information and your screen display choices.  Login cookies last for two days, and screen options cookies last for one year.  If you select “Remember Me”, your login will persist for two weeks.  If you log out of your account, the login cookies will be removed.     

We use cookies to inform us about visitor statistics and how they are using our website in order to improve our efficiency and usability of our website.  

We use social media sharing buttons on our website which will direct you to our social media links such as Instagram, Twitter and Facebook.  The privacy settings for each social media platform will be in accordance with the privacy settings you have yourself chosen for each specific social media network.

 

Analytics:  

We use analytics programs to inform us how people have reached our site and how people have used our site previously.  

 

Content From Other Websites:

Articles on this site may include embedded content (e.g. videos, images, articles etc.).  Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.  

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Your Rights Over Your Data:

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.  You can also request that we erase any personal data we hold about you.  This does not include any data we are obliged to keep for administrative, legal or security purposes.